Contact Information

General Services
485 N Poplar Ave.
Broken Arrow, OK 74012

City of Broken Arrow Trash Bag Voucher Program

On April 14, 2014, the City of Broken Arrow began its new voucher-for-trash-bag program.  With this program, to receive trash bags, residents simply present their voucher to participating retailers in exchange for their free trash bags.  Vouchers are mailed in April and October each year. Broken Arrow has contracted with WasteZero to provide City trash bags through participating local merchants.  Broken Arrow refuse customers will receive vouchers that can be redeemed for bags.  Bags are available year-round and residents may also purchase additional bags at participating retailers for $4.39 per roll of bags (some store limitations may apply).


Where do I obtain the bags?

Broken Arrow’s official trash bags are available in a variety of stores throughout the City.  Residents may also purchase additional bags from participating stores at a cost of $4.39 for one roll of 25 bags (some store limitations may apply). Bags may be delivered to homebound or disabled citizens that are unable to pick up their bags at participating retailers.  Citizens needing this delivery service are directed to contact Broken Arrow Operations at 918-259-8373.  Someone must be home to accept the bags and surrender vouchers upon delivery. The following stores will participate in the voucher-for-trash-bag program: SproutsVintageLogo2ReasorsLogo_Spot1

Store NameStreet AddressCityPhone Number
Reasor's1100 East Kenosha St.Broken Arrow918-251-5800
Sprouts Farmers Market851 East Hillside Dr.Broken Arrow918-806-0810
Walmart*3900 East Hillside Dr.Broken Arrow918-355-1024
Walmart*6310 South Elm Pl.Broken Arrow918-455-4354
Walmart*2301 West Kenosha St.Broken Arrow918-259-9126
Westlake Ace Hardware708 South Aspen Ave.Broken Arrow918-258-1261

*Beginning of Cycle Only

Find a map of these store locations here: Participating stores map


Trash Collection Regulations

Sanitation pickup is provided to residential customers twice weekly. In order to provide efficient and timely pickup, we ask that the following regulations be observed:


All household waste must be in plastic refuse bags with a capacity of 30 gallons or less and tied shut, even if it is in a trash can. Place refuse at curb and do not block trash with vehicle. If the waste is not in plastic refuse bags, sanitation personnel are not required to pick it up.  Plastic grocery sacks are not considered refuse bags.  Help keep our Sanitation workers safe-please do not place glass or sharp objects in a bag where workers can be injured when handling your bag.


a. Everything that is to be picked up must be set at the curb by 7:00 a.m. on the regular pickup day.  Don’t rely on routes being run at the same time every day. b. The exact time of pickup on each day depends on the volume of trash placed out and the number of people picking up trash that day. c. Sanitation employees begin work at 7:00 a.m. each day and work until all routes are completed.  In the summertime, this may be as late as or later than 9:00 p.m.  If routes cannot be completed, crews will begin where they left off the next morning.


a. There is a limit of ten (10) 30-gallon bags of yard waste and/or bundles of brush per household per pickup. For each bag and/or bundle over 10, there will be an extra charge of $1.00 per bag or bundle. b. Yard waste bags larger than 30 gallons will be charged as 2 bags. c. All tree limbs, brush, and branches, must be cut in four to five foot lengths and tied into 1- to 2-foot diameter bundles. d. Grass clippings must be placed in plastic bags and tied shut. Loose grass in a trashcan will not be picked up. e. Large piles of yard waste or brush that are not or cannot be bundled will require a special pickup that will result in an additional charge.  (See section 6.)


a. Hypodermic syringes, needles, and other objects used or intended for use in injecting or removing any substance into or from the human body that are not in the proper type of container. If you do not have the proper container, contact your medical provider.  For further information, see Section 12-26(a), Code of Ordinances, City of Broken Arrow, Oklahoma. b. Roofing, materials and/or wood from remodeling, privacy, or other fencing. (See section 6.) c. Bags of dirt, rocks, or concrete.  (See section 6.) d. The City will not pick up hazardous waste of any type including, but not limited to: oil, liquid paint of any kind, batteries, tires, gun ammo/powder, fuel or propane tanks, bio-hazardous waste, and similar items that pose a potential hazard to human health and safety or to the environment.

5. LARGE ITEM PICKUPS  (Additional charges will apply to large items.)

a. Large item pickups include, but are not limited to: Mattresses and/or box spring sets, hot water heaters, disassembled swing sets, furniture items, major appliances, carpet (2′ x 5′ roll max), and yard equipment b. Major appliances with refrigeration systems will be accepted only if the proper documentation is attached that documents that the refrigerant has been properly removed by a licensed CFC technician.


Call Operations @ 259-8373 to arrange a special pickup.


Monday holidays are the only time the pickup schedule will change.  If a holiday falls on Monday, Monday’s pickup moves to Tuesday and Tuesday’s pickup moves to Wednesday.

8. Animals

If you have problems with dogs or cats bothering your garbage, you may contact Animal Control Office at 259-8311. Residents are responsible for messes made by animals. Sanitation personnel are not allowed on private property to pick up dead animals or trash. For more information about sanitation service in Broken Arrow, call 259-8373 or visit www.brokenarrowok.gov


Household Hazardous Waste :

Please contact the Met (the Metropolitan Environmental Trust) for information on how to properly dispose of household hazardous waste. Accepted items include:

  • Household cleaners
  • Pesticides
  • Fertilizers
  • Automotive fluids
  • Cooking oil
  • Batteries
  • All fluorescent light bulbs
  • Small ammunition
  • Smoke alarms
  • Aerosol paint
  • Hobby paint
  • Pool chemicals
  • Items containing mercury
  • Gasoline
  • Unused or out-of-date prescription medications

For more information, including collection dates, please visit: http://metrecycle.com/


How do I recycle?

Currently the City of Broken Arrow does not have a curbside recycling program. All recycling may be taken to the Met (the Metropolitan Environmental Trust) at 302 N. Elm Pl., Broken Arrow, OK 74012. The Met is open during the following hours: Monday – Friday: 9:00 a.m. – 5:00 p.m. Saturday: 8:00 a.m. – 5:00 p.m. Sunday: 1:00 p.m. – 5:00 p.m. The Met accepts these types of recyclable materials:

  • #1 & #2 plastic bottles
  • Plastic bottle lids
  • Glass bottles
  • Newspaper
  • Cardboard and paperboard
  • Office paper
  • Magazines
  • Aluminum cans
  • Motor oil (5 gallon limit)
  • Batteries (household & auto)
  • Cooking oil (5 gallon limit)
  • Eyeglasses
  • Phone books
  • Plastic bags
  • Steel cans
  • Scrap metal
  • Antifreeze (5 gallon limit)

Frequently Asked Questions

How do I contact the Broken Arrow Refuse Division?

Call 918-259-8373 (Broken Arrow Maintenance Center) or visit http://ok-brokenarrow.civicplus.com/index.aspx?nid=244

When will I receive vouchers for our trash bags?

Look for your vouchers in the mail to obtain your black trash bags. Vouchers will be mailed out two times a year, each April and October. Each refuse customer will receive four vouchers good for a total of 100 bags (four rolls of 25 bags per roll) at each mailing.

Do I need to redeem my vouchers immediately?

Vouchers will be perforated so customers can redeem them for bags as they need them. No longer will customers be limited to a two week window with limited pick up hours in order to obtain their bags. Bags will be available at participating retailers year-round so you can pick them up whenever it is convenient for you. You can help us reduce costs by redeeming the vouchers for the bags you require as needed!

Where can I redeem my vouchers for bags?

Although you will not be charged for the bags, you must have vouchers to receive your bags at no charge at the following participating retailers:

Reasor’s 1100 E Kenosha St
Sprouts Farmers Market 851 East Hillside Dr

The following stores will have bags available at the beginning of the cycle only:
Walmart 3900 East Hillside Dr
Walmart 6310 South Elm Pl
Walmart 2301 West Kenosha St

Do the vouchers expire?

Yes, the vouchers will expire about 30 days prior to the issuance of new vouchers.

What if I run out of bags before the voucher mailings?

If you need additional bags beyond the standard issue, the bags may be purchased at participating retailers for a nominal fee (*some store limitations may apply).

What if I have lost my vouchers or did not receive them in the mail?

Requests for lost or missing vouchers can be made with the City of Broken Arrow at 918-259-8373.

Why did you switch from the annual distribution event?

Previously, Broken Arrow has issued trash bags to refuse customers through an annual distribution event located at the Broken Arrow Maintenance Facility. Due to the high volume of traffic caused by using one central distribution location, a new distribution plan has been established to increase resident convenience.

Broken Arrow has contracted with WasteZero to provide City trash bags through participating local merchants. As before, Broken Arrow refuse customers will receive vouchers that can be redeemed for bags. Some changes include bags with drawstrings, rolls packaged in 25 bags per roll, and two distribution cycles per year. Bags are available year-round and residents may also purchase additional bags at participating retailers for $4.39 per roll of bags (some store limitations may apply).


More Information

For refuse service inquires and requests for lost or missing vouchers, contact the Broken Arrow Maintenance Center at 918-259-8373.  The center is open Monday through Friday 7:00 am to 4:00 pm. For refuse billing inquiries contact the Revenue Division, 918-259-8409 and speak to a customer service representative. If you have questions or concerns about the quality of your bags, please complete and submit the form below.

(The 5 digit code located just below the 1-800 number on the bag.)